Shipping

How will my order be shipped?

All orders are shipped from the Netherlands through PostNL with Track & Trace.

When will my order be shipped?

Once your order is received, it will be shipped within 2 - 10 days.

Do you ship internationally?

Yes, we ship from Europe to most places in the world. Please keep in mind that ordering from locations outside the EU will incur additional customs fees.

Destination	Price
Netherlands	€4,15
Europe	€5,70
United Kingdom	€7,40
Canada & USA	€11,50
Other countries	€11,50

 

How long will it take my order to arrive?

Please allow 5-10 days (Europe) or 15-25 days (International) from the shipping date to receive your order. You will receive a tracking number when the order is fulfilled.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@sunflowerrye.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for return shipping costs (except in the case of faulty items). Please keep the return postage tracking information for your records as proof of shipping.

Sunflower Rye will not be held liable for issues with tracking your return to us or lost items. A return address will be provided at the point of return request approval. Please note that if your country of residence is not the Netherlands, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sunflowerrye.com.